Caresse Jackman
National Consumer Investigative Reporter
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Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc.
Updated: May. 17, 2023 at 3:42 PM CDT
|By Caresse Jackman
Canceled flights, no refunds and lost luggage were just some of the more than 77,000 complaints against airlines in 2022. Consumer Investigator Caresse Jackman talks to U.S. PIRG to break down what you need to know before you book.
Updated: May. 10, 2023 at 2:45 PM CDT
|By Caresse Jackman
Data breaches have already impacted about 89 million people this year. Consumer Investigator Caresse Jackman speaks with the ITRC about how to protect yourself and your data.
Updated: May. 3, 2023 at 2:52 PM CDT
|By Caresse Jackman
You may have seen ads about the Camp Lejeune class action lawsuit for military veterans and their families exposed to tainted water at the base. Consumer Investigator Caresse Jackman reports on scammers are trying to take advantage of the exposure the case is getting.
Updated: Apr. 26, 2023 at 2:52 PM CDT
|By Caresse Jackman
From identity theft to credit card scams, fraud reports rose over 30% in 2022. Consumer Investigator Caresse Jackman speaks with an expert from AARP on how you can fraud proof your world.
Updated: Apr. 19, 2023 at 3:07 PM CDT
|By Caresse Jackman
A record Social Security cost-of-living increase has led to a surge in scammers. Consumer Investigator Caresse Jackman spoke with officials from the Social Security Administration about this scam and how to keep your information safe from criminals.
Updated: Apr. 12, 2023 at 2:56 PM CDT
|By Caresse Jackman
Consumer watchdog group U.S. PIRG finds complaints against credit reporting agencies are on the rise. Consumer Investigator Caresse Jackman shares the major concerns people are reporting and how you can avoid running into the same problems.
Updated: Apr. 5, 2023 at 3:40 PM CDT
|By Caresse Jackman
The tax deadline is approaching and if you owe the government money, you may be looking into third-party resolution companies. Consumer Investigator Caresse Jackman tells you what you need to know before you sign on the dotted line.
Updated: Mar. 29, 2023 at 2:19 PM CDT
|By Caresse Jackman
When your computer crashes or your phone breaks, the last thing you want to worry about is trouble getting repairs. Consumer Reporter Caresse Jackman shares a recent report from US PIRG that puts your electronics to the test and what you need to know before you buy.
Updated: Mar. 22, 2023 at 3:43 PM CDT
|By Caresse Jackman
Americans received an estimated 225 billion spam texts last year, a 157% increase over 2021 according to spam call blocker Robokiller. Consumer Investigator Caresse Jackman shares how federal regulators plan to tackle this emerging issue and tips to keep your money safe when a suspicious call or text comes your way.
Updated: Mar. 15, 2023 at 4:05 PM CDT
|By Caresse Jackman
Car crashes are a leading cause of death for children ages 1 to 13, according to the National Highway Traffic Safety Administration.Consumer Investigator Caresse Jackman breaks down what you need to know before buying a seat and putting your child inside.
Updated: Mar. 13, 2023 at 4:46 PM CDT
|By Caresse Jackman
After a woman received multiple letters from the state unemployment office addressed to different people, she wonders if her mail is tied to criminal activity.
Updated: Mar. 8, 2023 at 3:40 PM CST
|By Caresse Jackman
Have you come across property listed at a price almost too good to be true? Consumer Investigator Caresse Jackman breaks down real estate schemes and how you can spot the signs ahead of closing time.
Updated: Mar. 6, 2023 at 12:51 PM CST
|By Caresse Jackman
Emergency room visits can mean unexpectedly large bills. Experts say patients can look line-by-line at bills to see if there's any room to negotiate or dispute charges.
Updated: Mar. 1, 2023 at 3:05 PM CST
|By Caresse Jackman
Spring severe weather season is approaching and along with the threat of storms, experts warn of the scammers that often follow. Consumer Investigator Caresse Jackman explains how you can spot scammers and avoid a second disaster.
Updated: Feb. 22, 2023 at 3:52 PM CST
|By Caresse Jackman
College acceptance season is here. Once your student gets into their chosen school, they’ll need to figure out a plan to pay for higher ed. Experts warn scammers are targeting teens with scholarship scams. Consumer Investigator Caresse Jackman shares tips on how to stay safe.
Updated: Feb. 15, 2023 at 5:42 PM CST
|By Caresse Jackman
Online shopping can often lead to emailed receipts and invoices, but experts say scammers are now targeting consumers through those same messages. Consumer Investigator Caresse Jackmanbreaks down how con artists are using fake invoices to steal your information.
Updated: Feb. 14, 2023 at 9:53 AM CST
|By Caresse Jackman
Some insurance plans only cover midwives with particular training or with nursing degrees. One couple was shocked to receive a big bill after giving birth.
Updated: Feb. 9, 2023 at 5:24 PM CST
|By Jill Riepenhoff and Caresse Jackman
Despite its best efforts to safeguard consumers from dangerous household items, a report from a non-profit consumer group found the U.S. Consumer Product Safety Commission is hamstrung, in large part, by Congress.
Updated: Feb. 8, 2023 at 2:26 PM CST
|By Caresse Jackman
It’s a new twist on an old scam: cybercriminals tricking people looking for love. But now instead of fake profiles, they’re using fake faces! Consumer Investigator Caresse Jackman examines how con artists are using hi tech tricks to run off with your money.
Updated: Feb. 1, 2023 at 3:18 PM CST
|By Caresse Jackman
It’s an imposter scam that preys on your kindness with one simple question, “Can you do me a favor?” Consumer Investigator Caresse Jackman speaks with experts at the AARP about the recent spike in this con and how you can avoid becoming a victim.
Updated: Jan. 25, 2023 at 6:06 PM CST
|By Caresse Jackman
The Federal Trade Commission said an increase in deceptive advertising and junk fees in the auto industry has led the agency to propose new rules to curtail questionable business practices.
Updated: Jan. 18, 2023 at 3:49 PM CST
|By Caresse Jackman
Senior citizens have long been the target of scammers but according to the American Association of Retired Persons (AARP), the rate of elder financial exploitation has more than doubled since 2020. Consumer Investigator Caresse Jackman examines senior scams and how you can help them protect their money.
Updated: Jan. 11, 2023 at 3:22 PM CST
|By Caresse Jackman
An estimated 14 million people are exposed to employment scams every year according to the latest numbers from the BBB. Consumer Investigator Caresse Jackman examines scammer strategies and explains how you can protect yourself while you’re on the hunt for a new job.
Updated: Jan. 4, 2023 at 3:49 PM CST
|By Caresse Jackman
As tax season approaches, the IRS is warning of scams designed to steal your vital tax info. Consumer Investigator Caresse Jackman shares expert tips to protect your financial information.
Updated: Jan. 2, 2023 at 10:07 AM CST
|By Caresse Jackman
Unemployment payments kept many Americans afloat during the pandemic, but con artists were also running scams to steal taxpayer dollars. According to the U.S. Department of Labor, over two years nearly $900 billion in emergency assistance was paid out, but among that aid was billions of dollars lost to potential fraud. Consumer investigator Caresse Jackman investigates where the money went and what’s being done to protect your tax dollars in the future.
Updated: Dec. 28, 2022 at 3:15 PM CST
|By Caresse Jackman
Whether you’re shopping online or answering your phone, experts say be on guard because scammers are always searching for ways to take your money. Consumer investigator Caresse Jackman shares the most common scams and tips to avoid them.
Updated: Dec. 21, 2022 at 11:34 AM CST
|By Caresse Jackman
Handbags, cellphones, even medicine were all part of the $3.3 billion worth of items seized by @CBP in 2021. Consumer investigator Caresse Jackman speaks with experts about the threat not only to U.S. commerce, but also a potential health and safety hazards.
Updated: Dec. 14, 2022 at 3:53 PM CST
|By Caresse Jackman
Knocking out some last-minute online shopping? Experts warn you need to beware of scammers on the prowl. Consumer Investigator Caresse Jackman shares tips to keep your money safe this holiday season.
Updated: Dec. 7, 2022 at 4:03 PM CST
|By Caresse Jackman
As online shopping picks up during the holidays experts urge consumers to protect themselves against porch pirates. Consumer Investigator Caresse Jackman gets advice you can use to protect your purchases.
Updated: Nov. 30, 2022 at 3:24 PM CST
|By Caresse Jackman
Holiday shopping season is well underway and as you look for the perfect present one smart money move is purchasing refurbished gifts. Consumer Investigator Caresse Jackman gets an expert’s take on the best refurbished items and has advice to avoid scams.
Updated: Nov. 23, 2022 at 1:47 PM CST
|By Caresse Jackman
It’s open enrollment season for Medicare and Medicaid and experts say scammers are on the prowl. Consumer Investigator Caresse Jackman explains how to spot the scammers posing as government agents and stop them from stealing your identity.
Updated: Nov. 16, 2022 at 4:34 PM CST
|By Caresse Jackman
Internet phone service provider Vonage is paying $100 million to its customers after the Federal Trade Commission alleged the company used “dark patterns” and junk fees.Consumer Investigator Caresse Jackman breaks down the lawsuit with an FTC attorney and gets advice on how you can avoid similar questionable business practices.
Updated: Nov. 9, 2022 at 3:44 PM CST
|By Caresse Jackman
Buying a new home is likely the largest purchase you’ll make, but before you hand over thousands of dollars at closing, experts say beware of hackers targeting your down payment. Consumer Investigator Caresse Jackman has the latest on a real estate scam with a wire fraud twist.
Updated: Nov. 2, 2022 at 1:42 PM CDT
|By Caresse Jackman
Black Friday is less than a month away and with more than $183 million already lost to online shopping fraud this year, security experts say scammers are prepping for the holiday rush. Consumer Reporter Caresse Jackman breaks down holiday scammer strategies including one that aims to defraud those with the giving spirit.
Updated: Oct. 26, 2022 at 3:07 PM CDT
|By Caresse Jackman
The Federal Trade Commission has tracked nearly 180,000 identity theft reports this year. One of the scams seeing a sharp increase is connected to an online phone system, Google Voice. Consumer Investigator Caresse Jackman explains how scammers are taking over accounts and using victims’ personal information to scam others.
Updated: Oct. 19, 2022 at 3:06 PM CDT
|By Caresse Jackman
The Identity Theft Resource Center reported record identity crime in 2021 with a large increase in social media hacks. Consumer Investigator Caresse Jackman explains the impact of the attacks and how you can report them.
Updated: Oct. 12, 2022 at 3:47 PM CDT
|By Caresse Jackman
There’s a new hack on old school tech that could lead to scammers stealing your money. Consumer Investigator Caresse Jackman explores this type of imposter scam and gets expert advice on how to protect your business and your money.
Updated: Oct. 5, 2022 at 2:48 PM CDT
|By Caresse Jackman
Midterm elections are right around the corner and as you prepare to register and vote, experts are warning of election and campaign related scams. Consumer Investigator Caresse Jackman outlines some of the common tricks scammers use when targeting voters.
Updated: Sep. 28, 2022 at 12:57 PM CDT
|By Caresse Jackman
According to the latest federal numbers natural disasters cost the U.S. $145 billion last year and as homeowners are left to pick up the pieces experts say scammers are poised to swoop in. Consumer Investigator Caresse Jackman breaks down the warning signs you need to know.
Updated: Sep. 21, 2022 at 2:48 PM CDT
|By Caresse Jackman
This year Better Business Bureau has recorded a 187% increase in the amount of money lost to travel scams over 2021. Consumer Investigator Caresse Jackman uncovers how much a simple mistake could cost you when booking airfare and how scammers are taking advantage of last-minute flight cancellations.
Updated: Sep. 14, 2022 at 3:21 PM CDT
|By Caresse Jackman
The Federal Trade Commission is warning renters against scams involving Section 8, a housing choice voucher program that assists low-income families, the elderly, and the disabled. Consumer Investigator Caresse Jackman speaks with a woman who narrowly avoided a scam and identifies the red flags you need to know.
Updated: Sep. 7, 2022 at 2:52 PM CDT
|By Caresse Jackman
If you’ve taken out a payday loan the Better Business Bureau wants you to beware. According to a new report, victims of payday loan scams have lost close to half a million dollars in 2022. In this Watching Your Wallet, Consumer Investigator Caresse Jackman explains the tactics scammers use when they try to rip you off.
Updated: Aug. 31, 2022 at 3:50 PM CDT
|By Caresse Jackman
Robotexts are skyrocketing as experts say scammers exploiting a law designed to slow robocalls. Consumer Investigator Caresse Jackman has expert advice on how to spot scams and avoid getting ripped off.
Updated: Aug. 29, 2022 at 1:47 PM CDT
|By Caresse Jackman
Military members and veterans make a commitment to service, but many say they are being let down when it comes to financial protection. Consumer Investigator Caresse Jackman looks into the more than 250,000 consumer complaints filed by service members, vets and their families and explains the impact credit mistakes can have on their future in the armed forces and lead to “Service Delayed”.
Updated: Aug. 24, 2022 at 3:28 PM CDT
|By Caresse Jackman
The FTC says vacation scams are one of the top ways to get ripped off in 2022. Consumer Investigator Caresse Jackman speaks with experts who explain how to spot those fake getaway offers.
Updated: Aug. 17, 2022 at 2:48 PM CDT
|By Caresse Jackman
High temps this summer mean you need to be on high alert for scammers posing as your utility company. Consumer Investigator Caresse Jackman speaks the FTC and BBB about how to stay safe from utility scammers.
Updated: Aug. 10, 2022 at 2:01 PM CDT
|By Caresse Jackman
Scholarships and grants fund about 25% of educational costs every year says the non-profit research group Education Data Initiative. Scammers are taking advantage of that need for financial aid. Consumer Investigator Caresse Jackman explains the tactics used to defraud students.
Updated: Aug. 3, 2022 at 2:40 PM CDT
|By Caresse Jackman
Scammers are using text messages to pose as financial institutions. Consumer investigator Caresse Jackman reports on what you need to know to keep your money safe.
Updated: Jul. 27, 2022 at 1:56 PM CDT
|By Caresse Jackman
Fraudulent phone calls cost consumers nearly $700 million last year, according to the newest data from the FTC. The latest attack is scammers posing as your doctors office and probing for critical information. Consumer Investigator Caresse Jackman gets advice to help you avoid what experts call “ID spoofing”.
Updated: Jul. 20, 2022 at 3:29 PM CDT
|By Caresse Jackman
The Better Business Bureau and the Federal Trade Commission said people lost more than $445M last year in government imposter scams. Caresse Jackman reports.
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